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Preguntas más frecuentes

  • What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient transactions.
  • How long does shipping typically take?
    Shipping times vary depending on your location and the shipping method selected. Generally, orders are processed within 2 business days and shipping times range from 2 to 5 days.
  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
  • What is your return policy?
    We offer a 14-day return policy for unused and undamaged items. Please email us for detailed instructions on how to initiate a return.
  • Are there any additional fees or taxes on purchases?
    Prices displayed on our website are inclusive of all applicable taxes. There are no additional fees unless otherwise stated during the checkout process.
  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  • Can I cancel or modify my order after it's been placed?
    Orders can typically be canceled or modified within 8 hours of placing the order. Please contact our team as soon as possible to request changes to your order.
  • Do you offer gift wrapping or personalized messages?
    At this time, we do not offer gift wrapping services. However, you can include a personalized message with your order during the checkout process.
  • Are your products covered by any warranties?
    Certain products may be covered by manufacturer warranties. Please refer to the product description or contact our customer support team for more information about specific warranties.
  • Do you have a size guide for apparel and gear?
    Yes, we provide a size guide for apparel and gear on each product page to help you choose the correct size. If you have any questions about sizing, please contact our customer support team.
  • Are there any discounts or promotions available?
    We occasionally offer discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
  • How can I contact customer support if I have a question or issue?
    You can contact our customer support team by emailing or by filling out the contact form on our website. Our team will respond to your inquiry as soon as possible.
  • Can I create an account to track my orders and save my information?
    Yes, you can create an account on our website to track your orders, view order history, and save your information for faster checkout in the future.
  • Do you offer expedited shipping options?
    Yes, we offer expedited shipping options for customers who need their orders delivered quickly. Expedited shipping rates and delivery times are available during the checkout process.
  • Are there any restrictions on returns or exchanges?
    Items must be returned in their original condition with all tags and packaging intact. Certain items may be ineligible for return or exchange, such as personalized or customized items. Please contact our team for more information.
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